But I do recall that this email was sent after 30 titles were returned. I’m not sure whether Amazon sent the email when the returns hit a certain threshold or whether his buying habits fit the pattern of a serial returnee. So as you can see there’s no need to change the policy.
Since it appears that many of your orders have been accidentally purchased, we ask that you contact Customer Service for troubleshooting in an effort to avoid these issues in the future.Įffective immediately, we are unable to compensate you for any additional issues with your Kindle Store orders. Unfortunately, the number of issues you have sustained with your Kindle Store orders has led us to believe that there might be a larger issue. We’re writing regarding your request of Refunds.
It very politely noted that my friend seemed to be buying a lot of Kindle ebooks by mistake: In December 2009, while I was still blogging for MobileRead, I shared an email that a friend had received from Amazon. I know this policy exists because I encountered it in 2009. If a customer buys and returns too many ebooks, Amazon will put a block on their account and not allow any more Kindle ebooks to be returned. Amazon is bothered by that as well, and that is why they have long had a policy in place for responding to serial returnees. I first read about this petition on Galle圜at, and I was surprised to learn that I was the only one who knew about Part B of Amazon’s return policy.Ī lot of authors are bothered by readers who appear to be gaming the system (buying, reading, and returning multiple books) and that is an entirely understandable concern. There is some truth to this idea, but would it surprise you to know that Amazon is a step ahead of serial returnees? Instead they view it as a loophole that is being gamed by serial returnees. The petitioners don’t see the return policy as reassurance to readers that we can return a poorly written or poorly formatted ebook. Even though this petition is only 4 days old it has over 2 thousand signatures from authors and publishers, all of whom want Amazon to now block some types of returns. The petition calls on Amazon to change their customer-friendly Kindle ebook return policy. Have you ever returned a Kindle ebook? That option might soon be going away, thanks to a petition over at. There’s No Need to Change Amazon’s Kindle eBook Return Policy
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